Entervolt FZ does not store, sell, share, rent, or lease your credit/debit card details or any personally identifiable information to third parties.
Your payment card details are processed securely through trusted payment gateways. We never share your card information with third parties.
We use robust hardware and software measures to protect your data. However, while we strive for the highest security standards, we cannot guarantee the absolute security of data transmitted online.
Our website may contain links to third-party sites with their own privacy policies. Entervolt FZ is not responsible for the privacy practices of these external sites. We recommend reviewing their policies directly.
Our Privacy Policy and Terms & Conditions may be updated periodically. We encourage you to review these policies regularly to stay informed of any changes.
Shipping Process
After your order is confirmed and payment is received, your electric vehicle (EV) undergoes a quality inspection before shipment. We partner with trusted logistics providers for safe, timely delivery both locally and internationally. Customers may also opt to use their own logistics provider at their discretion and risk.
Charges vary based on destination, vehicle type, and shipping method. The applicable fees will be calculated at checkout and displayed before order confirmation.
Typically (60) business days, depending on destination, customs procedures, and vehicle configuration (model, color, features).
Orders will be processed and shipped within the standard timeframe
Orders requiring customization may have extended delivery times. We will notify you of the estimated delivery date prior to order confirmation.
In cases of force majeure (e.g., natural disasters, strikes, government restrictions) or unexpected increases in shipping costs, Entervolt FZ reserves the right to adjust shipping fees. Customers will be notified of any changes before shipment, and additional charges will be borne by the customer.
You will receive an email and/or SMS within 24 hours confirming your order details and payment.
Once shipped, a tracking number will be provided to monitor the delivery status via the courier’s website.
Refund Eligibility
Refunds may be issued under the following conditions:
Notify us within 7 days of receipt for a refund or exchange.
Contact us within 7 days of delivery for repair, replacement, or refund.
Report any shipping damage immediately for resolution subject to maritime insurance coverage.
Service fees and down payments are non-refundable unless a valid issue (e.g., incorrect product, defects, or shipping damage) is identified. Customer cancellations without a valid reason will not be eligible for a refund.
If payment is not completed within 30 days of order confirmation, the order will be cancelled. In such cases, service fees and booking fees will not be refunded. You will be notified if your order is cancelled due to non-payment.
Refunds will be credited to your original payment method. Processing times may range from 10 to 45 days, depending on your credit card issuer and payment method.
Orders for custom-built or pre-ordered vehicles are non-refundable once confirmed.
Our full refund policy is available on our website. Please review these terms carefully before completing your purchase.
Cancellation Guidelines
Cancellation before shipment voids any sales contract and no refunds are issued for service fees/booking fees.
Cancellation is generally not permitted once the vehicle has been dispatched.
Custom-built or pre-ordered vehicles cannot be cancelled once the order has been confirmed
Failure to complete payment within 30 days will be deemed a breach of agreement, resulting in order cancellation without refund of service fees.
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Thank you for choosing Entervolt FZ for your electric vehicle needs. We are committed to providing you with a secure, reliable, and satisfying purchasing experience.